General Conditions of Sale

These General Conditions of Sale (known as “CGV”) apply, without restriction or reservation, to any purchase of the following services:

• evaluation
• business barometer
• teaching evaluation
• 360° management
• opinion survey and sidewalk microphone
• on-demand marketing survey
• electronic voting
• individual subscription
• team subscription

as offered by the Service Provider to customers (“The Customers or the Client”) on the website www.quadranx.com The main characteristics of the Services are presented on the website www.quadranx.com. The Customer is required to read it before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions are accessible at any time on the website www.quadranx.com and will take precedence over any other document.

The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the site www.quadranx.com

Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.

The contact details of the Service Provider are as follows:

Quadranx, S.A.S.

Share capital of 1000 euros

Registered with the RCS of Lyon, under number 353 211 428 R.C.S. Lyon

191-193 Cours Lafayette, 69006 Lyon

email: info@quadranx.com

telephone: +33 (0) 4 58 28 21 57

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

The Services are provided at the current prices appearing on the site www.quadranx.com, when the order is registered by the Service Provider.

Prices are expressed in Euros, excluding tax. Taxes will be calculated during validation of the order, before the payment phase.

The prices take into account any reductions that may be granted by the Service Provider on the site www.quadranx.com

These prices are firm and cannot be revised during their period of validity, but the Service Provider reserves the right, outside the period of validity, to modify the prices at any time.

The payment requested from the Customer corresponds to the total amount including tax of the purchase, including these costs.

An invoice is drawn up by the Service Provider and given to the Client upon provision of the Services ordered.

It is up to the Customer to select on the site www.quadranx.com the Services he wishes to order, according to the following terms:

The customer chooses the products he wishes to purchase. The products are placed in a shopping cart. For payment, the customer must log in to their account or create a customer account. After which the payment process can begin.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the site www.quadranx.com constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.

The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the site.

Placing an order on the site www.quadranx.com implies the conclusion of a contract for a minimum duration of 1 month, renewable for the same duration by tacit agreement.

Under the terms of article L 215 -1 of the Consumer Code, reproduced below:

"For service contracts concluded for a fixed period with a tacit renewal clause, the professional service provider informs the consumer in writing, by registered letter or dedicated e-mail, at the earliest three months and at the latest one month before the end of the period authorizing the rejection of the renewal, of the possibility of not renewing the contract which he has concluded with a tacit renewal clause. This information, delivered in clear and understandable terms, mentions, in a box apparent, the deadline for non-renewal.

When this information has not been sent to him in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge, at any time from the renewal date.

Advances made after the last renewal date or, in the case of indefinite-term contracts, after the date of transformation of the initial fixed-term contract, are in this case reimbursed within thirty days from the date of termination, less the sums corresponding, until then, to the execution of the contract. The provisions of this article apply without prejudice to those which legally subject certain contracts to particular rules with regard to consumer information. »

Article L215-2 of the Consumer Code excludes the application of art L215-1 to operators of drinking water and sanitation services, conversely article L215-3 of the Consumer Code provides that these rules are applicable to contracts concluded between professionals and non-professionals.

Article L241-3 penalizes the professional who has not made reimbursements under the conditions provided for in article L 215-1 of the Consumer Code.

The price is paid by secure payment method, according to the following terms:

• payment by credit card
• or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the site www.quadranx.com.

Payments made by the Customer will only be considered final after actual collection of the sums due by the Service Provider.

The Service Provider will not be required to provide the Services ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

The Services ordered by the Customer will be provided according to the following terms:

• automatic distribution as soon as payment has been validated.

Said Services will be provided within a maximum period of approximately 24 hours from the final validation of the Customer's order, under the conditions provided for in these General Terms and Conditions to the address indicated by the Customer when ordering on the site www.quadranx.com.

The Service Provider undertakes to make its best efforts to provide the Services ordered by the Client, within the framework of an obligation of means and within the deadlines specified above.

If the Services ordered have not been provided within 2 days after the indicative date of supply, for any reason other than force majeure or the act of the Customer, the sale of the Services may be canceled at the written request of the Customer under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

In the event of a specific request from the Client concerning the conditions of provision of the Services, duly accepted in writing by the Service Provider, the related costs will be subject to subsequent additional specific invoicing.

In the absence of reservations or complaints expressly made by the Customer upon receipt of the Services, they will be deemed to conform to the order, in quantity and quality.

The Client will have a period of 2 days from the provision of the Services to submit complaints by email, with all relevant supporting documents, to the Service Provider.

No complaint can be validly accepted in the event of non-compliance with these formalities and deadlines by the Customer.

The Service Provider will reimburse or rectify as quickly as possible and at its expense the Services whose lack of conformity has been duly proven by the Client.

Given the nature of the Services provided, orders placed by the Customer do not benefit from the right of withdrawal.

The contract is therefore definitively concluded upon placing the order by the Customer according to the terms specified in these General Terms and Conditions.

The Service Provider guarantees, in accordance with legal provisions and without additional payment, the Client, against any lack of conformity or hidden defect, resulting from a fault in the design or production of the Services ordered under the following conditions and methods:

Provisions relating to legal guarantees

Article L217-4 of the Consumer Code

“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code

“The property complies with the contract:

1° If it is suitable for the use usually expected of similar goods and, where applicable:

• if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
• if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »

Article L217-16 of the Consumer Code.

“When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. »

In order to assert his rights, the Customer must inform the Service Provider, in writing (email or post), of the existence of defects or lack of conformity.

The Service Provider will reimburse or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and at the latest within - days following the Service Provider's observation of the defect or defect. This reimbursement can be made by transfer or bank check.

The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Client.

The Service Provider cannot be considered responsible or defaulting for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence.

The Services provided via the Service Provider's website www.quadranx.com comply with the regulations in force in France. The Service Provider cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Client, who is solely responsible for the choice of the Services requested, to verify.

The Client is informed that the collection of his personal data is necessary for the sale of the Services and their production and delivery, entrusted to the Service Provider. This personal data is collected solely for the execution of the service contract.

8.1 Collection of personal data

The personal data collected on the site www.quadranx.com are as follows:

Account opening

When creating the Customer / user account:

• Names, first names, postal address, telephone number and email address.

Payment

As part of the payment for the Services offered on the site www.quadranx.com, it records financial data relating to the bank account or credit card of the Customer / user.

8.2 Recipients of personal data

Personal data is reserved for the sole use of the Service Provider and its employees.

The data controller is the Service Provider, within the meaning of the Data Protection Act and as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

8.4 limitation of processing

Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.

8.5 Data retention period

The Service Provider will keep the data thus collected for a period of 5 years, covering the limitation period for applicable contractual civil liability.

8.6 Security and confidentiality

The Service Provider implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.

8.7 Implementation of Customer and user rights

In application of the regulations applicable to personal data, Customers and users of the site www.quadranx.com have the following rights:

They can update or delete the data that concerns them in the following way: make a request by email to: inf@quadranx.com or connect to their customer area.

They can delete their account by writing to the email address indicated in article 9.3 “Data controller”

They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data controller”

If the personal data held by the Service Provider is inaccurate, they may request an update of the information by writing to the address indicated in article 9.3 “Data controller”

They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 “Data controller”

• They can also request the portability of data held by the Service Provider to another service provider
• Finally, they can object to the processing of their data by the Service Provider

These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or e-mail to the Data Controller whose contact details are indicated above.

The data controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must provide reasons.

The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a judicial authority.

The Client may be asked to check a box under which he agrees to receive informative and advertising emails from the Service Provider. He will always have the possibility to withdraw his consent at any time by contacting the Service Provider (contact details above) or by following the unsubscribe link.

The content of the site www.quadranx.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

These General Terms and Conditions and the operations resulting from them are governed and subject to French law.

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.